PuttingAce Support
Need help with the app, your purchase, or your account? Email support@puttingace.com.
Include your device, iOS or Android version, PuttingAce version, and a short description of what happened. Screenshots can help. Do not send passwords, authentication codes, or payment card details.
Full Access and purchase restoration
Full Access is a one-time lifetime upgrade purchased inside the app. Existing Full Access and Founding Player users retain their lifetime access.
If access is missing after reinstalling or changing devices, use the app’s purchase-restoration option with the store account used for the original purchase. Contact support if you still need help.
Apple and Google process purchases and refunds. Your PuttingAce account and your store purchase are separate; do not assume a purchase transfers between stores. Contact support with questions about your access.
iPhone accounts and history
Supported iOS account features use Sign in with Apple and Firebase. Practice history and on-course records have different storage behavior in the current release. Contact support before changing devices if you need help preserving your records.
Android data and history
The current Android app works without a PuttingAce account or Firebase sync. Data is stored on your device. It retains up to 100 completed practice sessions and 100 closed on-course rounds separately. Free practice history displays the latest 10 retained sessions.
Device backups have separate controls and do not include every type of unfinished record.
Account and data deletion
Use the platform-specific instructions to remove local records or request deletion of your iOS account and associated cloud data. Removing the app alone does not request cloud-account deletion.
Privacy
Read the PuttingAce Privacy Policy